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INDUSTRIES - Hospitality

This industry which traditionally enveloped hotels now has in its ambit food and catering too.

Travel and tourism are fundamental consumer habits, something that is so deep-rooted in human psyche, and it is only growing with airtravel, though expensive, becoming more convenient and frequent. Every country is trying to attract as many tourists from overseas as possible.

Hotel-travel--tourism Industry is a lustily growing industry in India and its need for fast and reliable communication is a basic need. Cell phones have become an important promotional tool of this industry of late.

Where the need lies?
Hospitality industry's health is solely on the customer satisfaction. Prompt information of one's accommodation, its status, and other facilities must be conveyed to the customer who will be greately pleased if they are treated with care. And, this kind of communication has to be economical too fo r the industry. There is no better form than the cellular medium for this. It's not only that via alert and confirmation messages via mobile you can also squeeze in a lot of promotional and goodwill messages too. So two-in-one is the result. Can you think of a better deal?

Mobonair has a complete package for hospitality industry at the best of bargain rate. The industry can use our mobility solution for

  • texting promotional messages, vouchers and booking details to their customers
  • Compile VIP and RSVP lists via text message that can welcome or say goodbye to customers.
  • Travel and Tourism can use our mob apps for information about online booking confirmation, change in schedule, special offers and reminder of the bookings.
  • It can message the incoming customers about your specialty, transport facilities, add on services for customers.
  • All things that go for consumer loyalty can be compressed into a package

How are restaurants using it?

Roll over an example:

Mobile coupon
Meal specials
Birthday special reminders
Table availability notification

INDUSTRIES



NEWS & EVENTS

BY SANDRA VOGEL
Alfie Ladeira, Product Manager for HP Exstream explains why SMS messaging is a game changer in the future of customer communications software and why it is key to ensuring profit margins are maintained Faced with an increasingly challenging market, businesses including utilities companies, banks and telecommunication organisations are coming up with innovative ways such as communicating via SMS to ensure customer satisfaction and maintain customer retention. Historically consumers have been reluctant to change either their energy service provider or their bank account. On average only 8% of people switch their current account per annum and you are more likely to get divorced than you are to switch your utilities service provider. However, this is all set to change, with the challenging economic climate consumers are for the first time ever willing to shop around to ensure they get the best deal. Added to this, the recent changes in RDR regulations (Retail Distribution Review) means that financial organisations of all sizes now need to ensure they have rigorous document and financial processes in place. We’ve had SMS messaging integrated in the customer communications management (CCM) systems we offer for several years
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